Returns & Exchanges
At NESO, we want you to be completely satisfied with your fashion find, which is why we offer a 30-day return policy for all unworn items with original tags. If your piece isn't the perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn garments back into their original packaging, ensuring all designer tags and security seals remain intact.
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing